Bachmann Service Department Update

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Spare Parts Sales Only – Phone Lines open Monday – Friday 0830 – 1300 GMT

Email us here or via

Please note that some of the services offered by our Service Department have temporarily been suspended. At present we are only able to offer the sale of spare parts between the hours stated above – in all instances please contact us by email if at all possible and we will respond at the earliest convenience.

Repairs and servicing of models have been suspended due to the Coronavirus outbreak and we would ask all customers to refrain from sending further models at this time. We will provide a further update once normal services have been resumed.

For any models that are currently with our Service Department for Warranty or non-Warranty repairs or servicing, there will be a delay in returning these to you – we apologise for this disruption and thank you for your patience during these unprecedented times. As always, the safety and wellbeing of our colleagues, customers and consumers is of utmost importance to Bachmann Europe.

Bachmann Europe