Job Opportunity | Consumer Services Officer

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Job Opportunity at Bachmann – Consumer Services Officer

We are currently expanding our dedicated team and are looking to recruit a Consumer Services Officer who will be responsible for ensuring a consistent level of high-quality customer support is given to all Bachmann consumers. The role will report into the Rail Brand Manager and provide quality support for our Rail and Non-Rail brands.

Responsibilities will include:

  • Replying to consumer general queries, including telephone, email, and post
  • Developing and maintaining a high level of personal knowledge about our products and our business so that you are fully equipped to answer any product enquiries
  • Dealing with complaints, investigating, and solving consumers’ problems
  • Maintaining electronic and written databases of letters received, information given, and complaints made to ensure accuracy of information, consistency and efficiency when dealing with consumers
  • Ensuring all information taken from calls is accurately logged on the system
  • Reviewing call log to follow patterns in consumer feedback
  • Providing administrative support to Marketing Department as required
  • Be a first point of contact for consumers via all social media channels
  • Occasional weekend work might be required to help support with exhibitions


  • A keen interest in traditional model and hobbies, be it plastic kits or Railway modelling would be highly desirable
  • Excellent communication skills – both written and verbal
  • Excellent telephone manner and customer service skills.
  • Must have at least two years office-based customer/consumer service experience
  • PC literate – particularly in MS office suite
  • Quick and accurate keyboard skills, with good administrative skills
  • Drive, competence, flexibility, and a willingness to learn
  • Excellent organisational and time management skills with the ability to multitask
  • Previous training or a qualification in customer services would be beneficial to this role

This is a full-time position with a competitive salary offered (dependant on experience) plus benefits. The role is based Monday to Friday at our head office in Barwell, Leicestershire therefore the ideal candidates should be within a commutable distance of our European HQ.

To apply please send your CV and a covering letter to:

Job Application – Consumer Services Officer, Bachmann Europe Plc, Moat Way, Barwell, Leicestershire LE9 8EY or email 

Bachmann is an equal opportunities environment