Job Opportunity | Consumer Services Officer

Job Opportunity at Bachmann – Consumer Services Officer

We are currently expanding our dedicated team and are looking to recruit a Consumer Services Officer who will be responsible for ensuring a consistent level of high-quality customer support is given to all Bachmann consumers. The role will report into the Rail Brand Manager and provide quality support for our Rail and Non-Rail brands.

Responsibilities will include:

• Replying to consumer general queries, including telephone, email, and post
• Developing and maintaining a high level of personal knowledge about our products and our business so that you are fully equipped to answer any product enquiries
• Dealing with complaints, investigating, and solving consumers’ problems
• Maintaining electronic and written databases of letters received, information given, and complaints made to ensure accuracy of information, consistency and efficiency when dealing with consumers
• Ensuring all information taken from calls is accurately logged on the system
• Reviewing call log to follow patterns in consumer feedback
• Providing administrative support to Marketing Department as required
• Be a first point of contact for consumers via all social media channels
• Occasional weekend work might be required to help support with exhibitions

Requirements:

• A keen interest in traditional model and hobbies, be it plastic kits or Railway modelling would be highly desirable
• Excellent communication skills – both written and verbal
• Excellent telephone manner and customer service skills.
• Must have at least two years office-based customer/consumer service experience
• PC literate – particularly in MS office suite
• Quick and accurate keyboard skills, with good administrative skills
• Drive, competence, flexibility, and a willingness to learn
• Excellent organisational and time management skills with the ability to multitask
• Previous training or a qualification in customer services would be beneficial to this role

This is a full-time position with a competitive salary offered (dependant on experience) plus benefits. The role is based Monday to Friday at our head office in Barwell, Leicestershire therefore the ideal candidates should be within a commutable distance of our European HQ.

To apply please send your CV and a covering letter to:

Job Application – Consumer Services Officer, Bachmann Europe Plc, Moat Way, Barwell, Leicestershire LE9 8EY or email christina.jones@bachmann-europe.co.uk 

Bachmann is an equal opportunities environment